BPO - CALL CENTER SERVICES
The General Guiding Principles of our Services Strategy are:

• Unified and Integrated Multi-media interactions approach. Give customer's choice of media (phone, e-mail, web, Chat, Fax). 

• Provide access anytime, anywhere.

• Enable customers to help themselves. 

• Personalize every customer's interactions. 

• Empower employees to serve the Customers. 

• Drive to be the best and measure our performance. 

• Exploit Internet to the maximum advantage. 

• Move towards distributed and remote working systems architecture. 

• Develop in-house expertise and encourage innovative SW development and customization solutions. 

• Plan for adequate back up, redundancy, disaster recovery etc. 

We provide interactive voice (blended), e-CRM and BPO services to clients. Our services can be broadly classified under following categories:

• Inbound Voice : Helpdesk Services, Technical Support, Order Filling etc. 

• Outbound Voice: Mortgage Lead Generation, Market Surveys, Data Cleansing / verification, Appointment Setting etc. 

• e-CRM: E-mail management, Web Chat with co-browsing etc 

• Business Process Outsourcing: BFSI verticals such as Mortgage Application Processing, Accounting & Taxation, Insurance claims Processing, HR payroll management etc. 

• Data mining, Analysis & Reporting etc.